FAQs
FAQ - TikTok Live Eyelash Event
Welcome to our FAQ page! We are glad that you are interested in the eyelash products we offer during the TikTok live broadcast. Here are some questions and answers you may ask.
What styles of eyelashes are available for the event?
We offer a variety of styles and lengths of eyelashes, including natural, thick, and upright styles, to meet the needs of different occasions. The specific styles will vary during each TikTok live broadcast, so please pay attention to the live broadcast details.
What is the quality of the eyelashes for this event?
The eyelashes we sell are provided by professional suppliers and are made of high-quality synthetic fibers, which are soft and comfortable and suitable for long-term wear. Each pair of eyelashes is strictly inspected to ensure quality and safety.
Can I choose different styles of eyelashes?
Of course! You can choose different styles for each order of four pairs of eyelashes. Just indicate the style you would like to choose when placing the order, or communicate with our staff directly in the live studio, and we will arrange it according to your needs.
Can I change my order?
Once an order is confirmed and paid, it cannot be changed temporarily. If you need any help or changes, please contact our customer service team as soon as possible and we will do our best to help.
How to pay?
During TikTok live broadcast, we support multiple payment methods, including credit card, debit card, Alipay, WeChat Pay, etc. Please choose the most convenient payment method according to your needs.
When will my order be shipped?
Once your order is confirmed and paid, we will process and ship it as soon as possible. Usually, the order will be shipped within 1-2 business days. You can check the tracking information after the order is completed to understand the logistics dynamics.
What if the eyelashes I received are defective?
If the eyelashes you received have quality problems, please contact our customer service team within 7 days of receiving the goods. We will provide you with a refund or exchange service and ensure your satisfaction.
How do I contact customer service?
If you have any questions or concerns, you can contact our customer service team in the following ways:
Send a message to our TikTok live studio
Send an email to [mmedia25@outlook.com]
Contact us through social media platforms